The Directorate offers services to partners in the pyrethrum industry including:

  1. Individual Farmers, Farmer Groups and Associations
  2. Government Ministries
  3. County Governments
  4. Development Partners
  5. Universities, Tertiary Colleges and related research and training institutions
  6. Private Sector Extension Service Providers
  7. Financial Institutions
  8. Dealers in pyrethrum & Other Industrial Crops and products
  9. Suppliers of goods and services
  10. Exporters and importers’ associations
  11. Processors
  12. General Public

Our customers have a right to:

  1. Courteous Service
  2. Timely Response
  3. Privacy and confidentiality
  4. Access to Information
  5. Quality services
  6. Conducive environment
  7. Effective communication

Customers’/stakehplders’ obligations

To enable us provide better and mutually supportive service, our customers are obliged to:

  1. Be courteous and respectful
  2. Provide precise and correct information
  3. Provide feedback on our services
  4. Adhere to stipulated regulations, procedures and policies.
  5. Observe integrity
  6. Not to offer any form of inducements or bribes to our staff.
  7. To embrace the uptake of value addition on products/produce before reaching the market as envisaged in the Vision 2030.
  8. Undertake innovative, commercially oriented and modern agricultural practices.